Brand Focus | Charlotte Tilbury

By now, most people have probably heard of Charlotte Tilbury's self-titled line of cosmetics and with new releases every few months I figured I would do an updated brand focus post on the brand to share my experiences, as well as some facts I got from the CT team. Those of you who have followed me since the beginning of the year may know that I've had some ups and downs with Charlotte Tilbury products and the customer service reps. Here's a quick overview of the products I own by the brand and my experiences with them.


Charlotte Tilbury is an expensive brand that I treat myself to mostly for the sake of trying new things and sharing my reviews of the products on my blog. While some of their products are great, others are nothing special, and their customer service team is one of the worst I have ever had to deal with. A few months back I had my first encounter with them when I got in touch about a product that had suddenly broken and wanted to know if perhaps I received a dud or if this was a known issue. It was the Swish and Pop blush that separated and cracked, even though it had not been dropped or handled aggressively. I handle all products with care, especially powder products! After some back and forth where they avoided my initial question about the quality of the product, then accused me of mishandling the product, they shipped me a replacement but I felt very conflicted about the brand and disrespected as a customer. 


This exchange between me and the CT Team took about a week as they only respond once every 24 hours or so. When I got in touch about their cruelty-free status, I waited 10 days for a response. Here is their response, by the way, and their cruelty-free status is dependent on your definition of cruelty-free as they use animal hairs and by-products. Anyway, my point is that if you ever need to work with customer service, good luck. Also they sign every response as "Team Tilbury" so there is no one to hold accountable when things go awry.


Enough about the cons, let's move on to something more positive such as how great some of their products are! The Charlotte Tilbury Matte Revolution range is incredible, and certainly one of my most loved matte lipstick range. I own the shades Very VictoriaBond Girl, and Birkin Brown. More recently the Charlotte Tilbury Hot Lips range was released and I picked up the shades Super Cindy and Miranda May. On the box it says "matte revolution" and everything from the formula to the cut of the product in the packaging seems to be the same as the original Matte Revolution. I can't be sure that they are basically the same, just marketed differently, but to me they are about the same which I can't complain. I also own one of the Charlotte Tilbury K.I.S.S.I.N.G. Lipstick in Bitch Perfect which is also lovely, but not my favourite formula as I find it to slip and slide on the lips. 


One of my most favourite products in my entire collection by the brand is the Charlotte Tilbury Filmstar Bronze & Glow. The contour shade in the palette is just perfect for subtle definition. The highlight isn't too shimmery, and is just the right tone to add a glow. If there is one thing you buy from the brand, it would be this. This and maybe one of the Matte Revolution lipsticks.


The second most disappointing product I have had from the brand is of course, the Charlotte Tilbury Cheek to Chic Blush in Love Glow. I just think it is a product that is prone to breakage. Once you start wearing down the part where the two shades meet, it just starts to fall apart. For a blush that costs about $50CAD, that's just unacceptable. After receiving the replacement blush, I haven't actually used the new one yet. While the shade is beautiful, it's just a little too bright and shimmery for everyday wear for me. I just don't like it anymore.


Finally, the most disappointing product I have had from the brand is the Charlotte Tilbury Eyes to Mesmerize in Marie Antoinette. The colour is absolutely gorgeous and when done right, it gives such a lovely finish. It just takes ages to dry though, and because it is such a wet formula it instantly creases after application. When it finally dries it's always patchy, and throughout the day it creases more and just wears off. 


So basically, I have very mixed reviews on the brand. Some products are excellent, some are just let-downs. I would definitely recommend doing a lot of research on a product before purchasing, because the products are just so expensive for what they are. 


Have you tried Charlotte Tilbury products before? What would you recommend?